Board Member Portal

HOA Outreach

Below is content that can be utilized in your HOA newsletters or mailers.

If you think your HOA or community may be interested in a short presentation about who we are and who to contact in certain situations from our District, please contact us at 303-979-2333 or

  • HOA Presentation About Your Water and Sewer District

    District staff has recently given presentations at HOA meetings in your area. These presentations are helpful to communities and residents by providing information on who the district is, what services we provide, and who to contact in certain situations.

    For instance, an emergency, such as a water main break or sewer back-up should be reported to Platte Canyon Water & Sanitation District, but a question regarding your billing status should be directed to Denver Water or the City of Littleton. This is because Platte Canyon operates and maintains the water and sewer mains your service lines connect to and does not do any billing itself. Billing services are provided by our partner municipalities. If you are having issues with water or sewer service, please give us a call and we will be happy to assist.

    If you think your HOA or community may be interested in a short presentation from Platte Canyon Water & Sanitation District, please contact the District at 303-979-2333 or

  • Increases to Water and Sewer Rates in 2021


    Water Rates – On October 28, the Denver Board of Water Commissioners adopted rate changes that will take effect January 1, 2021. Due to the COVID-19 pandemic, the 2021 rate increase will primarily fund the Lead Reduction Program that launched in January 2020.

    Denver Water’s rates are designed to pay for critical upgrades and projects to keep its system operating efficiently. Denver Water’s proposed five-year, $1.5 billion capital plan includes about 100 major projects. The projects are focused on maintaining or upgrading infrastructure and ensuring the utility has the flexibility needed to ensure a reliable water supply as weather patterns in the future veer from the past and the population grows.

    A water bill is comprised of a volume rate for the amount of water used and also a fixed charge. The fixed change helps ensure Denver Water has a stable source revenue to continue funding the necessary water system upgrades to ensure reliable service, All residential customers will see a slight increase on both the fixed monthly charge and the price per gallon.

    Beginning January 1, 2021, fixed monthly charges will rise to $16.46 per month for district customers who have a ¾ inch meter. The 2021 volumetric water rates per 1,000 gallons are shown in the following chart.

    Tier Monthly Consumption Rates per 1,000 gallons
    Tier 1 0 to average winter consumption (AWC) $2.74
    Tier 2 AWC + 15,000 $4.93
    Tier 3 Greater than AWC + 15,000 $6.58

    These increases result in District customers seeing a monthly increase of less than 1% to rates charged by Denver Water. 

    Customers will receive information about the 2021 rates in their bills. If you have any questions about this rate increase, please call Denver Water Customer Care at 303-893-2444.

    Sewer Rates – On October 20, the Littleton City Council adopted sewer rate increases for all customers connected to the wastewater collection system. The new rates will take effect on January 1, 2021. 

    Annual sewer utility fees that fund the operational and capital needs of the sewer utility system are proposed to increase by 3%. This revenue funds projects at the South Platte Renew (SPR) treatment plant and as well as a utility rate study and master plan. Revenues will also fund lining of sewer mains and interceptors in various locations, annual repairs of manholes that are in poor or failing condition, and spot repairs of sanitary sewer pipes that are failing. These improvements have been a major factor in the reduction of sanitary sewer main backups.

    The 2021 sewer rates for single family residents and multi-family buildings are shown in the following chart.


    Single-Family Residential User
    Inside City Limits Inside City Limits within a Sanitation District Outside City Limits
    $282.52 $214.42 $257.29
    Multi-Family Residential User
    Inside City Limits Inside City Limits within a Sanitation District Outside City Limits
    $240.11 $182.24 $218.68

    Customers will receive information about the 2020 rates in their annual sewer bill. If you have any questions about this rate increase, please call the City of Littleton at 303-795-3700.


  • Protect Your Home from Sewer Backups

    The sewer service (lateral) is owned and maintained by homeowners, including the connection to the district’s main. All maintenance and repairs within the lateral are the homeowner’s responsibility, even the portion of the pipe within the street.

    If a backup occurs within your sewer service lateral, a contractor must be contacted by the owner to restore sewer service. All damages are the homeowner’s responsibility. Many homeowner’s insurance policies contain an exclusion for sewer backup damages. Coverage is often available but must be requested as an addition to the policy. The District advises homeowners to discuss sewer backup coverage with their insurance agent.

    If it is determined to be a backup caused by a mainline blockage, district staff will restore sewer service and work with the owner to clean and restore the affected areas. In the case that you encounter a sewer back up, call the District at 303-979-2333. We can assist in determining if it is a mainline or service line backup.

    The following recommendations can help avoid or mitigate damage from a sewer backup:

    • Do not plant deep rooted trees over or immediately adjacent to sewer service pipes.
    • Do not wash grease, fats or oils from food preparation down the drain. Deposit these materials in the trash.
    • Do not flush any non-flushable items. Follow the Three P’s rule when it comes to what you can safely flush – flush only pee, poop and (toilet) paper.
    • Periodically have your sewer service pipe video inspected by a reputable company and clean the pipe when necessary.
    • Do no place valuable personal property on the floor close to a floor drain. Store personal items at least a few inches off the floor or place inside plastic tubs to protect them in the case of a backup.

    If you do experience a backup:

    • Do not run water down any drains or toilets until the problem is identified and corrected.
    • Check with your neighbors to see if they are experiencing anything out of the ordinary. This can help determine the location of the problem.
    • Call the District! We are available to assist with determining the cause of the backup.

    If you have any questions or concerns pertaining to the information in this article, or if you would like the District to review your sewer scope video, call the District office at 303-979-2333.


    This information is provided by Platte Canyon Water & Sanitation District, for additional information on this subject please call 303-979-2333 or visit

  • Fall Lawn Care Pays Off Come Springtime

    Fall is the perfect time to get your grass in good shape after battling the hot summer months. Following the tips below can help keep your lawn from getting too stressed during the winter months.

    Keep Mowing – Grass doesn’t stop growing until it frosts over. Regular mowing helps the turf stay healthier. The ideal height for growing turf in Colorado is about 2 ½ to 3 inches.

    Don’t Stop Watering – Many homeowners stop watering in early fall; however, historic rainfall data indicates that about ½-inch per week of irrigation is needed during fall to maintain healthy turf going into winter. If your lawn isn’t getting at least one inch of moisture per week, you should water it.

    Rake Often – When leaves cover your lawn, they block out sunlight and prevent the grass blades from breathing and absorbing much needed moisture for the roots. Additionally, the soggy moisture the leaves hold can lead to lawn fungi.

    Control Weeds – Fall is the best time of year to kill perennial weeds such as dandelions, clover, and thistle. Weed killer is most effective when applied to healthy weeds.

    Get Aerated – Over the summer, your lawn has probably suffered from soil compaction and heat stress. These two problems can lead to brown or thinned grass. Aeration relieves soil compaction and allows water and fertilizer to penetrate the ground effectively to benefit roots.

    Don’t Forget Fertilizer – Fertilize in the fall to keep your lawn healthier. This process will give your lawn plenty of nutrients to get it through the winter and help the grass grow stronger in the spring. If you decide to aerate in the fall, you should fertilize soon afterward to ensure that the nutrients will reach deeper into the soil.

    This information is provided by Platte Canyon Water & Sanitation District, for additional information on this subject please call 303-979-2333 or visit

  • Contact 811 Before You Dig!

    Before breaking ground, homeowners must contact 811 to have underground utility lines marked on their property. Colorado law states that all who wish to dig must first give utilities up to three business days (not including weekends and holidays) to locate facilities which may be impacted by excavation, such as water and sewer lines, gas lines, electric lines and telephone and cable lines.

    No job is too small to call! Even if you are just planting a small shrub or installing a new mailbox, you need to call 811 before you dig.

    If you have previously had an area located, you still need to have it located again for a new project. Erosion and root growth can alter the depth and location of buried lines. Companies may have altered their lines since the last time you called in a locate, so be sure to call each and every time you dig.

    If you have hired a landscaper or contractor, make sure that 811 has been contacted before they start work.

    Follow these steps before breaking ground:

    • Notify your local one call center by calling 811 or making an online request 2-3 days before work begins.
    • Wait the required amount of time for affected utility operators to respond to your request.
    • Confirm that all affected utility operators have responded to your request and marked underground utilities.
    • Respect the marks.
    • Dig Carefully around the marks.

    Fore more information on how 811 works, click here. If you have any questions regarding utility locates or for help with a message received from a utility locator, contact the District office at 303-979-2333.

    If you receive an email response from Platte Canyon, remember that it only pertains to water and sewer locates.

    This information is provided by Platte Canyon Water & Sanitation District, for additional information on this subject please call 303-979-2333 or visit

  • Rules for Outdoor Water Use

    Outdoor Watering Rules are in effect May 1st to October 1st

    Following the summer watering rules is the right thing to do in our dry climate and helps preserve reservoir levels, reducing the risk of water restrictions in the future. The watering rules incorporate best practices for efficient outdoor water use that will help keep your landscape healthy.

    • Water during cooler times of the day — lawn watering is not allowed between 10 a.m. and 6 p.m.
    • Water no more than three days per week.
    • Do not allow water to pool in gutters, streets and alleys.
    • Do not waste water by letting it spray on concrete and asphalt.
    • Repair leaking sprinkler systems within 10 days.
    • Do not irrigate while it is raining or during high winds.
    • Use a hose nozzle with a shut-off valve when washing your car.


    Visit Denver Water for more information on Summer Watering Rules and Watering Tips.

  • Xeriscape Gardens Conserve Water

    The District encourages the use of xeriscape or Waterwise gardens to promote water conservation. Xeriscaping is landscaping that limits the need for watering in arid climates. Landscapes can require 50% of the water used for home consumption. Savings from 30% to 80% can be attained with the use of xeriscaping.

    Use the seven principles of xeriscaping (as listed below) to create a beautiful landscape that will help conserve water and reduce your water bill.

    1. Planning and Design: Be creative and design your own or consult with a professional landscaper. Planning allows you to install your landscape in phases which can reduce expenses.
    2. Limitation of Turf: Locate turf in the most functional area of your yard. Keep xeriscaping separate from planting of trees, shrubs, or flowers so that it can be irrigated separately.
    3. Use of Water Efficient Plants: Choose plants, shrubs and cacti that use little water. Examples are listed below.
    4. Efficient Irrigation: Be sure to irrigate turf areas separately from other cultivation in the yard. Regular adjustments to your irrigation system can save water and money.
    5. Soil Amendments: Soil improvements allow for better absorption of water and improved water-holding capacity. Soils with organic matter provide beneficial nutrients to plants.
    6. Use of Mulches: Mulches cover and cool soil, minimize evaporation, reduce weed growth, and slow erosion. They can also add color and attraction to your turf.
    7. Appropriate Landscape Maintenance: Regular maintenance preserves the beauty of your landscape and saves water. Xeriscapes can help reduce maintenance costs. Regular pruning, weeding, fertilization, pest control, and irrigation system adjustments increase water savings and reduce expenses.

    Examples of Waterwise plants that thrive well in Colorado:

    • Fernbush
    • Agastache
    • Spanish Gold Broom
    • Catmint
    • Iceplant
    • Blue Avena Grass
    • Penstemon
    • Mojave Sage
    • Prairie Winecups
    • Mexican Feather Grass
    • Apache Plume
    • Torch Lilly
    • Crimson Pygmy Barberry
    • Agave
    • Prairie Coneflower
    • Creeping Western Sand Cherry
    • Coral Bells
    • Yucca


    This information is provided by Platte Canyon Water & Sanitation District, for additional information on this subject please call 303-979-2333 or visit

  • Tips to Follow to Keep Grilling Safe this Summer

    Summertime is grill time! Especially for celebrations and holidays. With Father’s Day coming up this weekend and the Fourth of July around the corner, the District would like to remind you to practice safe grilling.

    Following the safety tips below will keep you from getting burned this grilling season!

    Grill outside and away from any structures

    Charcoal and gas grills are designed for outdoor use only. Keep your grill at least 10 feet from your home while in use. Do not place your grill under a covered porch and be wary of low hanging branches when you set up your grill.

    Make sure your grill is stable

    Only set up your grill on a flat surface and make sure the grill cannot be tipped over. Use a grill pad or splatter mat underneath your grill to protect your deck or patio.

    Keep your grill clean

    Remove grease or fat buildup from both the grill and the tray below the grill. If you are using a charcoal grill, allow the coals to completely cool off before disposing of them in a metal container.

    Check for propane leaks on your gas grill

    Before using your grill check the gas tank hose for leaks by applying a light soap and water solution to the hose and then turning on the gas. If there is a propane leak, the solution will bubble. Other signs of a propane leak include the smell of gas near the barbecue or a flame that will not light.

    If the flame goes out, wait to re-light

    If you are using a gas grill and the flame goes out, turn the grill and the gas off, then wait at least five minutes to re-light it.

    Be careful around the grill

    Never leave a lit grill unattended. Don’t allow kids or pets to play near the grill. Never try to move a lit or hot grill and remember the grill will stay hot for at least an hour after use.

    Be cautious with charcoal starter fluid

    If you use a charcoal grill, only use charcoal starter fluid. If the fire starts to go out, do not add any starter fluid or any other flammable liquids to the fire.

    Wear the right clothing

    Clothing can easily catch fire, so be sure that any loose clothing or apron strings do not dangle over the grill.

    Be ready to put out the fire

    Have baking soda on hand to control a grease fire and a fire extinguisher or bucket of sand nearby for other fires. Never use water to put out grease fire! Always be sure your grill is off or the coals are completely out before leaving your grill unattended or putting it away!

    Practice these grilling tips for a safe and fun grilling season and remember to drink plenty of water while spending time outdoors!


    This information is provided by Platte Canyon Water & Sanitation District, for additional information on this subject please call 303-979-2333 or visit


  • Keep Wipes Out of the Pipes!

    Companies heavily advertise their “flushable” wipes, but plumbers make a lot of house calls that involve clogged toilets, backed up sewer lines, and flooded basements caused by moistened wipes. Most wastewater experts will tell you that there’s no such thing as a flushable wipe. Flushable wipes may flush down the toilet just fine, but so will your keys, phone, or jewelry.

    While clogs can develop from any number of items, plumbers will now tell you that one of the most common causes of clogs today are moistened wipes (non-flushable and flushable).

    These wipes simply do not disintegrate as they move through your plumbing system. While one or two may move through the pipes, when you send multiple wipes down over time, the clogging begins.

    To illustrate this point, Consumer Reports did a “disintegration test” on three brands of flushable wipes and found that after 30 minutes of simulated swirling (just like a toilet bowl) the wipe was still intact.

    Wastewater experts are asking people to follow the “Three P’s” rule when it comes to what you can safely flush — flush only pee, poop and (toilet) paper.

    Follow the 3 P’s rule and use the following list of what not to flush to help keep your plumbing safe from back ups and clogs.

    • Baby Wipes/Wet Wipes/Flushable Wipes
    • Feminine Products
    • Dental Floss
    • Q-tips/Cotton Balls
    • Diapers
    • Condoms
    • Paper Towels/Tissues
    • Cigarette Butts
    • Pills


    This information is provided by Platte Canyon Water & Sanitation District, for additional information on this subject please call 303-979-2333 or visit


  • Troubleshooting a Higher Than Normal Water Bill

    Have you received a higher water bill than usual? In the past few weeks, the District has received an increased number of calls from customers reporting high consumption on their most recent water bill. In several, but not all cases, the increase was a result of a leak that the customer did not realize they had. Here are some ways you can troubleshoot the cause of your higher water bill on your own.

    • First, locate your water meter.
    • Next, locate you water supply shut off valve.
    • Turn off all faucets and any water-using appliances.
    • Note the gallon calculating sweep hand on the meter.
    • After about 30 minutes or so, look at the dial to see if the hand or number wheels have moved. If they have moved, you have a leak either inside or underground.
    • To determine whether the leak is inside or underground, turn off the main shut off valve (this step will only work if you have an exterior meter – see reference chart on Denver Water’s website by clicking here). If the indicator stops, your leak is inside the home.
    • Be sure to double check your toilets and all faucets in the home.
    • If the indicator continues to move when the shut off valve is closed, you have a leak underground in your service line that will need to be repaired by a plumber. On our website, under construction corner, you can find a list of licensed plumbers in the district.

    If you do have a leak and get it repaired, District staff can check the meter to make sure the leak has ceased and can notify Denver Water. You may be eligible for a bill adjustment on your Denver Water bill.

    Also, remember to take in to account the weather when evaluating your water bill. If you irrigate your lawn regularly, your bill will increase a great deal, especially in the hotter, dryer months. We have not been getting the amount of rainfall recently like we did in June and early July. Remember to follow Denver Water’s Summer Watering Rules. They are meant to help conserve water, but also to help your lawn look luscious and green by retaining more water at cooler times of the day.

    District staff is always available to help you isolate any leaks and to double check that your meter is functioning properly. If you have tried everything but feel like the problem has not been resolved or there is not an explanation for your higher than normal water bill, give us a call at 303-979-2333. Our regular business hours are from 8 am to 4:30 pm for non-emergencies. You can also send us a request to investigate a high water bill using our new online Customer Request Form found on our homepage.

    For a more detailed description on how to read your meter, visit Denver Water’s website.


    This information is provided by Platte Canyon Water & Sanitation District, for additional information on this subject please call 303-979-2333 or visit